REFUND & RETURN POLICY
In the unlikely event that you are not satisfied with your Carli’s Cakes Fruit Cake, please let us know about the problem within 48 hours. Full/partial refunds or store credits are decided on a case-by-case basis. For health and safety reasons, our products are not able to be returned. There may be some instances in which we request you to send the product back to us for inspection. If this is required, we will provide you with a pre-paid shipping label. Our goal is to provide quality products and customer service. Customer satisfaction is of the utmost importance. Please reach out to our team at orders@carliscakes.com to resolve any potential issue within 7 business days of delivery!
CANCELLATION POLICY
Please be aware that we are unable to cancel orders that have already been shipped out. Orders are typically processed immediately. Please email orders@carliscakes.com to cancel an order.
SHIPPING POLICY
Packages are shipped using USPS Priority Mail. Orders can take 1 business day to fulfill. We do not process or ship on holidays or weekends. We make every effort to fulfill orders as quickly as possible. Shipping times depend on your shipping destination. Our best estimate is 3-5 business days. Please prepare for longer than normal shipping times during peak season. Please understand our shipping companies have all been impacted with higher-than-normal volumes due to Covid-19 over the last year and a half. Please feel free to contact us after 10 business days and we can put a trace on your delivery at orders@carliscakes.com.
DAMAGED POLICY
Please contact our Customer Support team at orders@carliscakes.com within 7 business days of delivery with your order number as well as details and photos of the damage or defect. Please provide photos that include:
- A photo of the area of concern
- Two full shots of the product (from the side and overhead)
- A shot of the packaging/box
We understand that sometimes items get damaged, and we will work to resolve the situation a timely manner.